Archive for May, 2007
Respect for internal customers goes far
Not surprisingly, this study reveals that hospitals with understaffed ICU units have higher incidences of infection and patient mortality. What a perfect metaphor for businesses of all kinds–when you overwork your employees to the point of stress, the results for your customers suffer. The Deming quality studies from decades ago confirmed this understanding, yet we […]
Small business: make room for the boom in entrepreneurs
Some people get paid to look into the crystal ball for business. At Intuit, the Quicken/Quickbooks accounting software people, they decided recently to collaborate with the nonprofit Institute for the Future by sponsoring a study on small business trends. Smart business! If you know where your customers are headed, you can be like the wolf in […]