Archive for October, 2006
Blog about how to solve the service - cost dichotomy
How do you deliver great service and keep your prices down? Good article in a recent HBR about strategies for managing the variability that customers introduce when you’re in the business of delivering a high-end service. Here are a couple of hints:
On handling an overloadInstead of hiring 93 extra people to make sure you can […]
Videos explain major surgery - what to blog about?
Got surgery scheduled? I bet you want to know everything you possibly can about what’s going to happen and what risks you’re taking. Now there’s a company that’s making videos to tell you just that sort of thing. A new website gives you deep insights into the risks your doctor may forget to tell you […]
Changing horses - good for a blog post
When a giant company like Qualcomm decides to stop selling a product, that’s news. But anytime you change out a product or revamp your business model–Qualcomm realized Eudora, an early-to-the-scene email client, was never going to make it long-term because, though profitable, fewer and fewer people would buy it because they can get other email […]